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Raiya Voice Support Specialist

Ylopo

Ylopo

Customer Service
Philippines · Remote
Posted on Thursday, November 30, 2023

About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

  • a commitment to personal development,

  • guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

  • excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

  • team building events, team lunches/ happy hours, and other company wide events

  • a supportive, caring environment dedicated to continuous learning and growth.

Summary:

What is Raiya Voice?

Raiya Voice is an exciting AI product that calls leads for Ylopo clients!

The Raiya Voice Support Specialist plays a crucial role in managing Raiya Voice submissions, interacting with clients to gather information, configuring Raiya Voice setups, and providing live product support.

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing Raiya Voice and configuring Strypes and CRM settings for clients.

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.

The Raiya Voice Support Specialist acts as a subject matter expert, guiding clients through the Raiya Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Requirements:

  • Previous experience in a support, training, customer service, or sales role
  • Professional manner, Positive demeanor, trustworthy character
  • Consistent work habits and strong work ethic
  • Strong organizational skills and attention to detail
  • Ability to multitask, and work independently toward deadlines
  • Strong written and verbal communication skills, ability to work well in a small group setting
  • Ability to take the initiative and see projects and tasks through to completion
  • Ability to understand and convey detailed information about the various processes required for different account changes
  • Understanding of real estate and the real estate profession a plus, but not necessary

Responsibilities:

  • Support clients on Raiya Voice accurately and timely
  • Configure Raiya Voice on client’s behalf
  • Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience

System Requirements:

  • The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
  • Ram should be at least 8 GB with 100 gb Free disk space
  • A headset with the noise-canceling feature
  • 10 Mbps & up wired connection for the main internet service
  • strictly no USB Sticks allowed for backup internet connection

Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)

Rate: starts at PHP 40,000 depends on experience

MAGIC WORD: Yloper

https://www.ylopo.com/about-us

https://www.ylopo.com/ph-culture-page

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy

Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.