Customer Service Concierge
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
a commitment to personal development,
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
team building events, team lunches/ happy hours, and other company wide events
a supportive, caring environment dedicated to continuous learning and growth.
Ylopo is looking for our next superstar Customer Service Concierge. Our team will handle inbound calls for our realtor clients. We’re looking to find a new team member who can confidently perform as the real estate concierge for our clients. Your role is to be a friendly voice on the phone (you’ll be self-identifying as someone working in the realtor’s office), qualify the incoming caller and perform a warm transfer to our clients.
You'll love this role if... you enjoy providing friendly and prompt customer service and be a part of a team that will help our clients grow their businesses!
What we offer:
Guaranteed base salary
Work at the comfort of your own home
Be with your family and loved ones
Free from the stress of commuting and traffic
Payout is bi-monthly
Customer Service Concierge Key Responsibilities:
Qualify inbound callers and promptly perform warm transfers to realtor clients.
Should the realtor-client not pick up the transfer, you will need to ask for more information from the caller and note down their buying or selling needs
- Flexibility to do both inbound and outbound calls (note, this is not a sales role)
Achieve performance metrics and goals set by management
At least 1 - 3 years of call center experience in either customer service or the real estate industry
Track record of high achievement - tell us what you've done that makes you a winner!
Integrity, energy, and genuine desire to understand and solve customer problems
Ability to think on your feet
A good conversationalist can talk casually with a client (nonscripted)
Confident, competitive, high-level work ethic, sense of urgency, and a closer mentality
Strong listening and presentation skills
Excellent written/verbal communication skills
Detail-oriented and keen on taking notes
Transcription experience is a plus
Experience in using Five9, a browser-based call center platform is a plus
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for main hardware and back-up
Ram should be at least 8 gig with 100 gb Free disk space
- A Headset with the noise-canceling feature
- At least 10 Mbps & up wired connection for the main ISP
- strictly no USB Sticks allowed for backup ISP
Shift: Pacific Time
Rate: PHP 40,000
MAGIC WORD: YLOPER
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.