Customer Success Manager - Victoria
Tapi
Sales & Business Development, Customer Service
Melbourne, VIC, Australia
Posted on Jan 18, 2026
About Tapi
Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.
About The Role
This isn’t your classic “keep the customers happy” role. We’re looking for someone who can own the VIC customer journey end-to-end: onboarding, training, adoption, upsell, renewal, and do it with energy, humour, and genuine connection.
One day you’ll be running a 1:1 strategy session, the next you’re presenting to 60 property managers, and the day after you’re repping Tapi at a conference booth. If variety excites you, and you can make a room of property managers actually enjoy talking about maintenance, you’ll fit right in.
Responsibilities
90,000 - 100,000 AUD per year(Melbourne)
Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.
About The Role
This isn’t your classic “keep the customers happy” role. We’re looking for someone who can own the VIC customer journey end-to-end: onboarding, training, adoption, upsell, renewal, and do it with energy, humour, and genuine connection.
One day you’ll be running a 1:1 strategy session, the next you’re presenting to 60 property managers, and the day after you’re repping Tapi at a conference booth. If variety excites you, and you can make a room of property managers actually enjoy talking about maintenance, you’ll fit right in.
Responsibilities
- Manage 100s of VIC agencies—efficiently, effectively, and with personality.
- Be our VIC champion: get out there (virtually and IRL) and make Tapi impossible to ignore.
- Build genuine relationships with business owners, property managers, suppliers, tenants, and landlords.
- Deliver an exceptional experience at every stage: handover, onboarding, adoption, account health, renewal, upsell.
- Be the voice of the customer inside Tapi: empathise, advocate, and make sure their needs shape what we do.
- Analyse customer data and turn insights into clear action. We’re consultants, not box-tickers.
- Launch and drive adoption of new features and revenue streams.
- Consistently build referral pipelines and brand advocates.
- Develop content that helps customers level up. Whether that’s a quick video, guide, or something new you dream up.
- Customers onboard fast and stick with us.
- Agencies adopt new features without us nagging.
- cSat and NPS stay high.
- NRR grows.
- You’re known in VIC as the go-to for all things Tapi… and customers actually look forward to hearing from you.
- The best customers in the world.
- A team that backs each other, no corporate fluff.
- Big ambitions, plenty of laughs, and yes—company tattoos are a thing.
90,000 - 100,000 AUD per year(Melbourne)