Join the world's leading real estate technology firms and take your career to new heights

Excited to be part of something big? Tapi is searching for a Product Operations Specialist. This is a full-time remote role based in the Philippines. Note - the required application process at the bottom of this advert.

Sounds great, but who is Tapi?

Tapi is a SaaS platform that makes managing property maintenance simple for property managers. We’ve conquered New Zealand and are market leaders with huge market share. We are swiftly doing the same in Australia. Our customers love our product, and we have been named a 2024 finalist in the Australian PropTech awards!

We’re on a mission to be the world’s smartest property planner and largest property service provider. Simply put, we make property maintenance suck less for everyone involved.

Position Overview: We are seeking a highly motivated and detail-oriented Product Operations Specialist to join our team. In this role, you will support our product team in various capacities, ensuring that our product processes run smoothly and efficiently. This is a remote position that offers flexibility and the opportunity to work in a collaborative and fast-paced environment.

Key Responsibilities

• Product operations: Monitor and moderate key product processes to ensure we deliver a high level of customer experience. Including Processing invoices, documents and customer details where automations are bi-passed. Monitor product error channels and work with customer, product and engineering on solutions.
• Product Support: Assist in managing product operations, including the coordination of product development activities, maintaining product documentation, and tracking project timelines.
• Data Management: Collect, organise, and analyse product-related feedback and data to provide insights that drive product decisions and improvements.
• Process Improvement: Implement process improvements to enhance product operations efficiency and effectiveness.
• Documentation: Maintain and update product manuals, guidelines, and other documentation to ensure accuracy and accessibility.
• Customer Feedback: Monitor customer feedback, relaying important insights to the product team to inform product enhancements.
• Administrative Support: Provide administrative support to the product team, including scheduling meetings, preparing KPI reports, and managing calendars.

Qualifications:

• Bachelor’s degree
• Experience: Prior experience as a virtual assistant or in a product operations role, preferably within a SaaS or tech company.
• Skills: Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively.
• Communication: Speak and write fluently in English. Excellent written and verbal communication skills, with the ability to convey information clearly and concisely.
• Technical Proficiency: Familiarity with project management tools, data analysis tools (e.g., Excel, Google Sheets), and communication platforms (e.g., Slack, Zoom).
• Attention to Detail: A meticulous approach to tasks, ensuring accuracy and thoroughness in all work.
• Problem-Solving: Proactive and resourceful, with the ability to identify issues and develop solutions independently.
• Flexibility: Comfortable working in a remote environment and adapting to changing priorities and deadlines.

Why Join Tapi:

• Opportunity to make a significant impact and contribute to the success of a rapidly growing SaaS company.
• Collaborative and inclusive culture that values diversity and innovation.
• Flexible remote work environment with a focus on work-life balance.
• Ongoing learning and development opportunities to enhance your skills and expertise.

If you are passionate about product operations, and driving business success, we want to hear from you! Join us at Tapi and be a part of our journey to redefine operational excellence in the SaaS industry.

The Application Process:

1. Please complete the below test (there are 6 sections in total, please set aside 60 minutes to complete). Copy and paste this link into your browser https://forms.gle/EnG45Z877zzwvo468

2. If you are successful, you’ll be invited to a video interview.

3. If you pass the interview, you'll be offered a job!

For the best chance of success, we highly recommend reviewing our website: www.tapihq.com

If you are a highly motivated individual with a passion for SaaS in the property management space, we invite you to join our team and contribute to our mission of transforming the property care through cutting-edge technology. Apply now to be a key player in our exciting journey!