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Customer Success Manager

Roomvu

Roomvu

Customer Service, Sales & Business Development · Full-time
Canada · Remote
50,000 – 70,000 CAD per year
Posted on Monday, May 27, 2024

www.roomvu.com | SaaS | Real Estate

Join the roomvu team and embark on an exciting journey as a Customer Success Specialist! If you're passionate about the tech industry and thrive in dynamic startup environments where wearing multiple hats is the norm, look no further. As roomvu continues its rapid growth, we're seeking a dedicated individual to champion customer management and retention within our company.

Job Title: Customer Success Specialist - Social Media

Location: Remote

Job Type: Full-time

Salary: $50,000-$70,000 CAD base per year, plus On-Target Earnings (OTE)

**Who we are:**At roomvu, we're not just reshaping the real estate game – we're revolutionizing it! Picture this: an AI-powered Content Factory that takes the reins on everything from content creation to customer acquisition, all with the precision and finesse once reserved for industry giants. We're talking about trend-spotting algorithms, realtor-branded videos, and social media domination that not only captivates audiences but also brings in a flood of leads. With over 200,000 clients spanning hotspots like Vancouver, Toronto, Los Angeles, San Francisco, Miami, and New York, we're setting the standard and redefining what it means to thrive in the digital era of real estate!

Role Overview:

We're looking for an exceptional Customer Success Specialist to support real estate professionals, empowering them with the latest lead-generation techniques and maximizing their social media exposure. Your role will involve onboarding and nurturing new customers, providing them with invaluable education, and ensuring their satisfaction with our Platform.At roomvu, we believe in the power of passionate individuals to drive customer success. As part of this pivotal role, you'll implement various Customer Success activities, including onboarding, support, advocacy, and retention, among others.

We welcome candidates from diverse backgrounds, with a preference for those experienced in the REAL ESTATE industry, who share our values and vision. Excellent communication, organization, and leadership skills are a must, as we firmly believe that success is a collaborative effort.

Key Responsibilities:

  • Proven leadership of customer success teams, goal setting, and promoting a team-oriented environment.
  • Skilled in streamlining customer success processes to enhance efficiency, scalability, and satisfaction.
  • Experienced in monitoring customer success metrics, analyzing data, and providing actionable insights.
  • Build and nurture strong relationships with enterprise-level clients, serving as their primary point of contact for all inquiries and support needs.
  • Develop and implement strategies to expand revenue opportunities within existing client accounts, driving upsell and cross-sell initiatives.
  • Gather client feedback on product functionality and features, advocating for enhancements or improvements to better meet client needs.
  • Provide ongoing education and training to clients on best practices, new features, and industry trends to maximize their success with our platform.
  • Collaborate closely with internal teams such as sales, product development, and marketing to align strategies and ensure seamless execution of customer success initiatives.

Qualifications:

  • 3+ years in Customer Success in a B2B SaaS business, preferably in the REAL ESTATE -industry.
  • Strong grasp of customer needs and the critical role of process and technology in achieving business goals.
  • High empathy for customers combined with a strong drive for revenue growth. Adept at creating business cases using data to support new processes.
  • Proficient in interpreting data analytics to enhance customer value.
  • Capable of working effectively in a dynamic, fast-paced startup environment.
  • Exceptional communication abilities, essential for representing the company to customers.

What we offer:

  • Competitive Salary and performance-based bonus PTO and paid holidays
  • Health & Wellness: Dental Care, Private Practitioner, and Extra Health benefits
  • Professional Development: Elevate your Skills with opportunities for growth and professional advancement
  • Small Company, Big Heart: Experience the warmth of a tight-knit work environment in a small company.

roomvu is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to Ethnicity, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

🏆 roomvu has appeared on Inman News, TechCrunch, Forbes, Drastic Summit, Yahoo News, and more. We’re backed by the National Association of Realtors’s Second Century Ventures and work with industry leaders in real estate to facilitate their growth.

Join us now and drive real estate innovation with exceptional customer success!

Roomvu is an equal opportunity employer.

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