Join the world's leading real estate technology firms and take your career to new heights

As a Customer Support Associate, you will:

Perform chat, email, and phone-based customer support

Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently

Maintain a positive, empathetic, and professional attitude toward customers at all times

Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution

Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools

Provide product feedback and suggestions

Take on additional responsibilities and grow your career

Other operational and administrative duties as needed, based on business and customer needs

As a Customer Support Associate, you should have:

Passionate about building customer connections

Experienced in customer service, preferably in a contact center environment

An excellent writer and verbal communicator

Committed and focused, with the follow-through and drive to see problems through to resolution

Capable of diffusing tension to work through the issues at hand

Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently

Flexible and cooperative in your approach to working with others

Patient in helping others resolve technical issues

Comfortable with and enthusiastic about technology

Position logistics:

• Customer support hours: Monday-Friday 8 am–10 pm EST and Saturday-Sunday 8am–7 pm EST

• Schedule will vary based on hours of operation

Our Proof Pillars:

Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.
Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.
Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!

Here are some of our great benefits:

• Competitive pay
• Heavily subsidized medical, dental, and vision
• 401k with 4% match
• Generous paid time off policy
• Fully-distributed team: work remote from anywhere in the U.S.
• Paid parental leave
• Annual budget for personal learning & development
• Small, cross-functional teams
• Strong emphasis on collaboration & mentorship
• Paid lunches (through Grubhub) + regular Lunch & Learn session

22 - 23 USD

This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, the benefits as listed above, and equity.