Leading global proptech companies you'll love to work for

Customer Advocacy Speccialist

Place

Place

Customer Service
Bellingham, WA, USA
Posted on Wednesday, June 5, 2024

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.

About Brivity:

Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation’s top producing real estate agents and teams, including those Powered by PLACE

Job Description

This evolving position will be a dynamic ‘go-between’ for several departments as we look for ways to improve the customer experience from Sales through Retention. The ultimate goal is to reduce downstream retention deals by identifying concerns as far upstream as possible. The Customer Advocacy Specialist will be pivotal in providing a first impression to customer needs and initial efforts in resolving possible concerns. Immediate skills are the ability to adapt and remain company-minded while advocating heavily for each customer.

Duties:

  • Initial Contact - speed to lead and information gathering. Warm hand-off to correct team member or department
  • Locate escalated communications for possible red flags within first 90 days
  • Assist in identifying trends in customer lifecycle from Sales through Retention and present to department leads as needed.
  • Connect and guide customers toward appropriate resources from support to training while ensuring the highest standards of customer satisfaction
  • Initial follow up with AO after full dunning for possible reactivation (possibly 30 days after dunning) - TBD
  • Customer Retention Strategies: Understanding customer retention principles and strategies is crucial for this role. Training might cover topics such as customer segmentation, personalized communication tactics, and customer feedback management.
Employees and their qualified dependents are offered the following benefits:
  • Medical
  • Health Savings Account
  • Dental
  • Vision
Additionally they are eligible to enroll in the following voluntary benefits:
  • Short Term Disability
  • Accidental and Illness Insurance
  • Life Insurance
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
  • Vacation Time as Needed
  • 10 Sick Day
  • 9 paid holidays and 2 paid floating holidays
  • 3 days of Bereavement Leave
  • Time off for Voting and Jury Duty
  • Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary: $45,000-$55,000
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.