Qualifications

• High school diploma or equivalent, Bachelor's degree is preferred
• 2+ years of experience as a LOA/Loan Partner and/or Processor preferred
• Knowledge of Microsoft Excel, Word and Outlook
• In-depth knowledge of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage processes, procedures, and documentation
• Working knowledge / Proficiency in Desktop Underwriter/Desktop Originator (DU/DO), Loan Prospector (LP), and originating systems, Encompass experience preferred
• Exceptional follow-up, time management, interpersonal, and verbal and written communication skills
• Willingness to learn, self- motivated, social media savvy and a forward thinker
• Excellent customer service skills and working in a team environment
• Excellent interpersonal, verbal and written skills are a must
• Must be a self-starter who is reliable, detail oriented and the ability to resolve issues
• Strong relationship building a must, along with strong written and verbal communication skills
• Ability to analyze issues and create effective resolutions, while managing multiple projects at one time
• Must have an active, applicable State(s), NMLS license

Physical Requirements

• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl

General Summary

Duties and Responsibilities

The primary job duties and responsibilities of this position include but are not limited to:

• Facilitate the completion of loan applications, coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheet to borrowers
• Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process, and arrange meetings to ensure any follow-up actions are completed
• Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow ups
• Assist with call backs to prospects that require a phone consult prior to a face to face or virtual meeting
• Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
• Request and gather relevant information/documents from the borrower to complete the application, its structure and all loan disclosures
• Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
• Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA
• Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator
• Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline
• Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction with direction if needed by Loan Officer
• Develop complete knowledge of Envoy's products, systems, and competitive advantages
• Become familiar with Envoy's process, policies, and procedures
• Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
• General clerical and phone support, as needed
• Other duties as assigned