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Partner Support Specialist

Place

Place

Customer Service
Bellingham, WA, USA
Posted on Saturday, March 2, 2024

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.

The Partner Services Specialist, reporting to the Sr. Partner Services Representative and reporting to the Director of Partner Services, is responsible for supporting PLACE Operators after launch. You are responsible for using excellent, in-depth knowledge of the PLACE toolkit and value offerings. You have a passion for supporting customers and recognize the value of providing prompt and exceptional service to create life-long partnerships. You are a resourceful problem-solver and are comfortable working autonomously.

DUTIES AND RESPONSIBILITIES

  • Become a trusted advisor and resource for our clients, owning their issues to completion.
  • Serve as a resource for PLACE Operators by becoming familiar with the broad range of PLACE systems and tools.
  • Provide consistent, prompt, and warm follow-up with customers to provide memorable service.
  • Reliably execute on opportunities to improve Operator experience.
  • Utilize CRM to manage customer interactions.
  • Adhere to defined Service Level Agreements, maintain high customer satisfaction rates.
  • Contribute to the team’s overall service excellence by sharing best practices.
  • Seek and escalate observations about areas for improvement in systems and service.
  • Craft job aids, templates, and troubleshooting documents as needed.
  • Provide support to Sr. Ambassador by executing on solutions, initiatives and strategies for PLACE Operators, as requested.
  • Care deeply about the PLACE Operators and the success of your department, taking ownership and working collaboratively to ensure excellence in service delivery.
  • Perform all other Operator support duties as assigned.

SKILLS & COMPETENCIES

  • Skilled with computers, email, smartphones, and web-based tools.
  • Excellent written and verbal communication skills.
  • Highly organized with extreme attention to detail.
  • Ability to work independently and handle shifting priorities.
  • Very motivated by a growth and coaching culture.
  • Must work in the Bellingham office.

QUALIFICATIONS

  • 1+ years experience in Customer Service/Account Representative/Client Care
  • Strong working knowledge of Google Apps and Microsoft Office applications.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position; typical work hours and days are Monday through Friday, 8:30 am to 5:00 pm. Some flexibility in hours is allowed.

Salary- $50,000-$55,0000 DOE

Employees and their qualified dependents are offered the following benefits:
  • Medical
  • Health Savings Account
  • Dental
  • Vision
Additionally they are eligible to enroll in the following voluntary benefits:
  • Short Term Disability
  • Accidental and Illness Insurance
  • Life Insurance
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
  • Vacation Time as Needed
  • 10 Sick Day
  • 9 paid holidays and 2 paid floating holidays
  • 3 days of Bereavement Leave
  • Time off for Voting and Jury Duty
  • Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.