Customer Success Representative
BRIVITY | Powered by PLACE
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.
Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation’s top producing real estate agents and teams, including those Powered by PLACE.
Your Opportunity: Customer Success Represenative provides service and product information, solutions and relevant details to customers. They take ownership of customer issues and document efficiently before reporting the issue to the Escalation Team. They work with the leadership team to provide ideas for improved processes, development of product and enhancements to the customer service experience. They are sociable individuals with a knack for providing professional and clear answers to customer’s requests.
Who Develops You: Director of Support
What You’ll Do:
Skills You Have:
Bonus points if you have experience with the following systems
* The standard hours for this role will be 6am-2pm pst once training is completed
Employees and their qualified dependents are offered the following benefits:
Additionally they are eligible to enroll in the following voluntary benefits:
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary: $19- $21 per hour
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.