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Customer Success Representative



Customer Service, Sales & Business Development
Bellingham, WA, USA
Posted on Wednesday, October 18, 2023

BRIVITY | Powered by PLACE

About PLACE:

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.

About Brivity:

Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation’s top producing real estate agents and teams, including those Powered by PLACE.

Your Opportunity: Customer Success Represenative provides service and product information, solutions and relevant details to customers. They take ownership of customer issues and document efficiently before reporting the issue to the Escalation Team. They work with the leadership team to provide ideas for improved processes, development of product and enhancements to the customer service experience. They are sociable individuals with a knack for providing professional and clear answers to customer’s requests.
Who Develops You: Director of Support
What You’ll Do:
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage incoming chats, calls and tickets through resolution
  • Work closely with product developers to advocate for the customer’s needs
Skills You Have:
  • Well-developed verbal and written communication skills
  • Ability to learn complicated tools and systems quickly
  • Ability to translate technical language into customer facing communication
  • Ability to respond to customer complaints, requests and inquiries in a professional and timely manner
  • Good organizational skills
  • Effective at multitasking
  • Proclivity for solving technical issues
  • Strong communicator, with the ability to voice concerns and ideas with the leadership team
  • Track record for handling issues with urgency

Bonus points if you have experience with the following systems

  • Intercom
  • Hubspot
  • Aircall
  • Slack
  • Gmail & GSuite tools

* The standard hours for this role will be 6am-2pm pst once training is completed

Employees and their qualified dependents are offered the following benefits:
  • Medical
  • Health Savings Account
  • Dental
  • Vision
Additionally they are eligible to enroll in the following voluntary benefits:
  • STD
  • Accidental and Illness Insurance
  • Life Insurance
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
  • Vacation Time as Needed
  • 10 Sick Day
  • 9 paid holidays and 2 paid floating holidays
  • 3 days of Bereavement Leave
  • Time off for Voting and Jury Duty
  • Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary: $19- $21 per hour
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.