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Operations Coordinator



Administration, Operations
Emerald Isle, NC, USA
Posted on Sunday, July 9, 2023

Real Estate Operations Coordinator

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You’re Great At:

You are an organized, methodical and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

  • Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
  • Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
  • Own the agent onboarding process, including holding trainings in person and virtually.
  • Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
  • Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
  • Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
  • Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
  • Complete the listing launch and contract to close process for all transactions.
  • Provide a world class client experience for clients through phone and email on behalf of the team through contract and beyond.
  • Enter listing data, descriptions, and pictures into MLS.
  • Coordinate photography, staging, sign installation, and other listing launch functions.
  • Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
  • Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)
  • Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.

Skills and Character Necessary:

  • Notice and take pride in the details
  • Team player
  • Proven ability to lead yourself and others with conviction
  • Self-starter and self-motivated
  • Tech savvy
  • Positive and direct communication, both written and verbal
  • Takes initiative and ownership of projects once asked to do them and following up with status updates
  • Ability and desire to focus on one task for at least an hour during time blocks
  • Ability to problem solve and use critical thinking daily
  • Have a “do whatever it takes” mentality
  • Follow a current process as well as improving them and create new processes
  • Growth-minded
  • Impeccably organized
  • Knowledge of basic office suite software and calendaring systems
  • Excellent time management skills
  • Concerned about doing things the right way
  • Calm and motivated under pressure
  • Have patience with a high volume, detailed role
  • Use social media for the benefit of the company as an ambassador
  • Flexible

Required Background:

  • Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
  • 1+ years experience in an operations/administrative role
  • Experience in Brivity, Command, Docusign, and Google Suite is a bonus!

Other Details:

  • Compensation DOE, range from $35,000-45,000, benefits are included
  • We have an in-office work model, Monday through Friday from 8 am - 5 pm
  • Real estate license or experience is not required but would be a plus!

We are excited to meet the person that truly believes they could be a match!