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Events Manager

Salary: $85,000 annually + up to $4k annual bonus for top performance.

Benefits: FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.

Location: Houston, TX at a sprawling corporate campus. We will share location details as soon as we can!

Work Hours: Monday-Friday, 8:00am-5:00pm with some flexibility for events that may extend into the evening.

Reports to: Onsite Experience Director

Outcomes You’ll Deliver:

• Masterful Event Execution: You will ensure flawless event set up and execution. Coordinate and assist with event break down utilizing building resources and team support. Coordinate with onsite F&B operators to ensure event catering meets our white-glove service standards. Provide the highest level of customer service to each event guest to ensure tenants rebook the spaces on a regular basis.
• Strategic & Engaging Programming: Host captivating and creative events to increase tenant engagement. You'll use data to inform programming, gather tenant feedback, and organize information to provide reporting and recommendations to your manager. You’ll also manage the annual tenant events budget and track performance, attendance, and feedback to demonstrate impact on leasing and retention goals.
• Seamless Bookings Coordination: Own the booking process for all tenant event requests for the creative, unique social spaces at the location, such as expansive outdoor activity areas, vibrant dining event spaces, and versatile courts and fields such as basketball, volleyball, soccer and more. You’ll confirm final dates + times, manage email communications, schedule meetings, confirm vendor insurance, and project manage every detail of the event from inception to completion.
• High-Impact Marketing: Drive awareness of programming and bookable amenity spaces by creating compelling flyers, posters, and digital collateral. Use Canva to create branded materials to utilize across campus to encourage event attendance and private bookings.
• Stakeholder and Tenant Relationships: Cultivate meaningful relationships with tenants and stakeholders, providing personalized solutions and white-glove hospitality experiences. Ensure your work supports the leasing teams’ effort to attract and retain tenants.
• Support Vendor Management: Support your Playbook team with maintaining relationships with onsite and local vendors, retail tenants, food and beverage operators, and external partners to enhance event offerings and tenant experiences. Actively grow the team’s vendor network within the community.

Baseline Requirements:

• You have 3-5 years of experience planning and executing events. You may have worked as an Event Coordinator or Manager at a luxury hotel or upscale event venue.
• You are comfortable working on a flexible work schedule, knowing you may need to shift your working hours on occasion for events.
• You are technologically savvy and comfortable learning new technologies. You are proficient with both Google suite and Microsoft Office.
• You have some experience creating digital and print materials in a marketing program such as Canva.
• You are physically able to move equipment and furniture weighing up to 50lbs on a regular basis.

Key Competencies:

• Customer-Centric: You are deeply customer-centric and find genuine satisfaction in exceeding expectations. In your previous roles, you were well-known by guests or customers for your exceptional service. You have an innate hospitality mindset and are happiest when you are serving others.
• Effective Multi-tasker: You stay highly organized by constantly evaluating and reprioritizing your workflow. You thrive when managing multiple moving parts and are known for maintaining high efficiency under pressure.
• Stellar Communicator: You consistently convey information with clarity and warmth, both through written and verbal communication. You effectively bridge the gap between diverse stakeholders, from on-site vendors to C-Suite executives.
• Flexible & Adaptable Entrepreneur: You navigate ever-changing environments with a level head. You instinctively adjust your priorities as demands shift, proactively anticipating the needs of both your customers and your team.
• Creative and Innovative Mindset: You are an authentically curious person. You consistently envision new possibilities and generate ideas beyond conventional boundaries. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
• Reliable Team Player: Your past managers would refer to you as dependable and collaborative. You thrive working as part of a team and understand how your daily tasks contribute to the success of the entire operation. You come to work each day ready to “pick up an oar” and do what’s needed for your team to be successful.

Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.