Tenant Experience Manager
LulaFit
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See open jobs at LulaFit.See open jobs similar to "Tenant Experience Manager" REACH.Los Angeles, CA, USA
Posted 6+ months ago
Who We Are
Lulafit is an amenity consultant and management company for commercial real estate. They make office assets relevant through custom amenity strategy consulting, experience management, and proprietary technology - all which seamlessly integrates into a building ecosystem.
What You'll Do
As a Tenant Experience Manager at lulafit, you will be managing on-site space activation and engagement activities over two large corporate buildings. You will be responsible for managing all aspects of these activities, including but not limited to, sourcing vendors, registration, execution, and follow-up. You will also be accountable for helping to develop our processes and programs to ensure we achieve our goals. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience.
How You'll Do It
- Foster client relationships with corporate partners in the building
- Develop, plan, execute, and evaluate a variety of events and offerings for tenant population, including but not limited to: space activations, surprise + delight moments, happy hours, educational lunch and learns, and other experiences
- Act as the project manager for all community and private events
- Manage project timeline, vendor communication and event logistics.
- Maintain excellent communication with vendors and internal teams before events, including sending clear and concise logistical information leading up to the event date and develop new experiences in partnership with lulafit’s events team
- Source, vet, and manage vendor relationships
- Drive activation through marketing outreach and partnerships with tenants in the building
- Manage all day-to-day operations conference center and other amenity spaces
- Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiences
- Accountable for site budget and presenting monthly financial reports
- Participate in regularly scheduled meetings with building management to review success metrics
- Support the client in defining their hospitality strategy
- Oversee marketing strategy
- Create materials such as tenant newsletters, special promotional materials and signs
- Drive activation through marketing outreach and partnerships with tenants in the building
- Grassroots efforts to prospect external bookings within amenity spaces
Key Competencies
- Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
- Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
- Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
- Self-Motivated: Able to manage workflow, with minimal oversight, in a fast-paced environment with multiple and often changing priorities.
- Detail-Oriented: Possesses a high attention to detail. Follows procedures to ensure accuracy in the entry and reporting of data.
Desired Skills & Experience
- 5+ years of experience in the hospitality industry
- Reliable transportation required
- Experience with customer relationship management
- Experience in event planning, execution, managing vendor relationships and budgets
- Experience with basic marketing collateral preferred
- Comfortable communicating within the commercial real estate environment across different stakeholders
- Proficient navigating multiple technology platforms, including Google Workspace and MS Office
- Thrive in a dynamic, fast-paced, collaborative startup environment
Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k with employer match
* Generous Parental Leave
* Professional Development Reimbursement
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.
This job is no longer accepting applications
See open jobs at LulaFit.See open jobs similar to "Tenant Experience Manager" REACH.