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Tenant Experience Director



New York, USA
Posted on Saturday, November 18, 2023
Who We Are
Lulafit is a national leader in amenity consulting, technology, and management. Today, lulafit works with top organizations and real estate communities to create a culture and space that supports people’s physical, social, and mental well-being. The result is increased retention, higher engagement, and healthier and happier people.
What You’ll Do
As a Tenant Experience Director at lulafit, you will be managing on-site amenities and hospitality services at a network of large commercial buildings. The ideal candidate is someone who can develop collaborative partnerships, create and launch new programs, and enhance the overall tenant experience. You will also be accountable for helping to develop our processes and programs to ensure we achieve our goals.

How You'll Do It

  • Collaborate closely with property management and building-related teams to execute events, marketing initiatives and other tenant programming
  • Allocate an annual budget across a calendar year in alignment with property teams to highlight major events, portfolio goals and activate all amenity spaces and tenant populations
  • Participate in regularly scheduled meetings with building management team
  • Utilize and mobilize building team support to execute at a high level across a large portfolio
  • Plan and execute hospitality-centered programs to elevate the experience of onsite tenants and integrate the buildings into portfolio-wide initiatives
  • Develop, plan, execute, and evaluate a variety of events and offerings for tenant population, including but not limited to: space activation, happy hours, educational lunch and learns, and other experiences
  • Ideate and develop new experiences in partnership with lulafit’s events team
  • Source, vet, and manage vendor relationships
  • Maintain excellent communication with vendors and internal teams before events, including sending clear and concise logistical information leading up to the event
  • Utilize various tech platforms for event needs (registration, virtual event platform, game platforms, etc.)
  • Cultivate deep and meaningful tenant relationships
  • Lead + curate a white-glove hospitality experience for entire campus in partnership with building team
  • Learn and anticipate tenant needs and preferences to provide them with personalized solutions + offer surprise and delight moments to improve tenant experiences
  • Cultivate relationships with retail tenants for events and promotions
  • Collect and report on data and feedback
  • Accountable for site budget, maintaining updated event budget tracking system, and presenting regular financial reports
  • Develop metrics and tools to gauge tenant satisfaction and engagement with programming
  • Oversee marketing strategy of all programs and offerings to tenants of the building
  • Develop client outreach communications and marketing tools
  • Implement various marketing channels, such as tenant newsletters, email campaigns, digital marketing and printed materials
  • Support the Operations Team with other projects and tasks related to increasing client engagement and member experience

Key Competencies

  • Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset.
  • Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust + partnership between our team and on-site support team
  • Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
  • Organization and task management: Prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
  • Strategic Thinker: Sees the bigger picture, has long-term line of sight and understands the interconnectedness of decisions and activities across the organization.

Desired Skills & Experience

  • 5+ years of experience in the hospitality industry:
  • - Customer relationship management
  • - Event planning and execution
  • - Managing vendor relationships
  • -Marketing
  • Previous management or supervisory experience
  • Previous experience creating budgets and interpreting P&L reports
  • Proficient in Google Workspace and MS Office (Word and Excel)Experience in the real estate industry is preferred
  • Thrive in a dynamic, fast-paced, collaborative startup environment
Benefits & Perks
At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:
* Paid Medical Options & Life
* Dental & Vision
* 401k
* Generous Parental Leave
* Professional Development Reimbursement
* Personalized Mental Health Support
* Team Social Events
* Virtual Wellness Platform Access
* Branded Company Swag
* Recognition & Rewards Program
Why We’re Different
At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.
We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.