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Fitness Manager

LulaFit

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Administration

Boston, MA, USA

Posted on Saturday, August 13, 2022

Who We Are

At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.

Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.

Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.

What You’ll Do

As a Fitness Manager at lulafit, you will be responsible for the management of your assigned site(s), leading personal training activities and group fitness programming.

How You'll Do It

Lead the day-to-day operations of the fitness center and/or amenity space, including compliance and general upkeep of the facility
Support member satisfaction and engagement
Problem solve, address immediate issues, and deliver excellent customer service Lead fitness center tours, manage and build on membership base
Act as the head personal trainer, drive personal training revenue
Lead group fitness classes. Increase engagement and growth of group exercise
Design the schedule of group fitness classes, tailor programming to client needs
Support the development of other instructors and trainers
Plan and execute fitness programming and events for building tenants
Support member communication & marketing efforts
Site lead responsibilities in absence of General Manager
Support the Operations Team with other projects and tasks related to increasing client engagement and member experience

What We Expect of You

Private Services Performance (Actual versus expected revenue, client engagement & retention)
Group Exercise Performance (Client engagement and retention, NPS scores)
Client and Customer Satisfaction (NPS scores)

Key Competencies

Leadership: Sets clear expectations. Monitors employee goals and performance. Provides mentorship and coaching. Creates a culture of trust.
Entrepreneurial Spirit: Self-starter, able to work autonomously. Innovative, thinks outside the box and for the greater good of the business. Ability to grow membership base.
Communication: Clear and effective communication and dissemination of information. Understand and follow the process for communication, and how and when information is shared.
Organization and task management: Ability to prioritize work and effectively delegate tasks. Able to juggle multiple projects simultaneously.
Customer centric: Meets and exceeds customer needs. Displays service excellence and hospitality mindset. Meeting and exceeding customer needs.

Desired Skills & Experience

3+ years experience in the fitness industry
1-3+ years of previous management experience within a gym or fitness center
Personal Training certification from national organization (NSCA, NASM, ACE)
CPR and First Aid Certifications
Group fitness certification(s)

Benefits & Perks

At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:

* Paid Medical Options & Life

* Dental & Vision

* 401k with employer match

* Generous Parental Leave

* Professional Development Reimbursement

* Recognition & Rewards Program

Why We’re Different

At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo.

We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.