So, what’s the role?

We are looking for an ambitious Sr. Product Manager to join our claims technology team as we embark to reimagine the homeowners claims experience. In this role, you will collaborate closely with cross-functional teams, including design, customer research, engineering, and claims. This role will be focused on driving innovation in homeowners claims by managing our adjuster technology and customer experience, helping us get homeowners back to normal faster. Your days will be filled understanding our customers and our needs, collaborating with others to reimagine the adjuster and customer experience, building a roadmap using qualitative and quantitative data, partnering with your dedicated engineering team to deliver, and analyzing the impact you are driving to decide what to do next.

You will own your own set of KPIs and roadmap to deliver against your goals which will include a mixture of smaller features and big whitespace ideas. You will have the opportunity to hone your product management skills by working across our robust platform and leading development team. Your success and career growth will hinge on your ability to build effective working relationships with your Kin colleagues and your internal stakeholder team in order to identify areas to improve our business, products, and processes. You enjoy solving problems and will often take the initiative to build your case and start a project.

A day in the life could include:

• Working closely with the Claims Product Director to define and communicate the Product vision
• Assist in creating and managing product roadmaps that address the biggest needs in our business and meaningfully impact our OKRs, while delighting our customers and other end users
• Digging deep into our data and our product experience to understand the most significant problems that our users face and working with design and engineering to develop and test solutions
• Collaborating with the user research team and sharing key learnings with your development team, the product team, and the company
• Partnering closely with the development team to socialize your product plans, and collaborate with them to not only size the work, but also how to make it better through team feedback
• Writing user stories that provide all of the details needed by our development teams to develop key features
• Ensuring the successful rollout, growth, and success of your features, with communications and training to appropriate users/stakeholders across the business
• Defining, evangelizing, and monitoring the metrics that demonstrate product success
• Coordinating and leading regular team and stakeholder meetings to both gather feedback on your projects and to share important updates
• Motivating the development team and connecting the team’s daily work with our bigger goals at Kin

I’ve got the skills… but do I have the necessary ones?

• 6-8 years of professional experience
• 3+ years of software or technology product management experience
• Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
• Strong data analysis skills and demonstrated expertise working with big data and BI tools (ex. Adobe, Tableau, Looker)
• Insurance, Insurtech, and/or insurance claims experience preferred
• Hard Skills
  • Thinks strategically and with a business mindset
  • Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans
  • Customer Research
  • Technical proficiency
  • Effective and concise written and verbal communication
  • Strong project management skills and well organized

• Soft Skills
• Can motivate and influence other without authority
• Able to communicate with empathy and precision
• Has a positive mindset and works collaboratively with team members across the organization
• Stays cool under pressure and can manage tight deadlines
• Experience working across engineering, internal stakeholders, and customers
• Values differing opinions and healthy conflict
• Eager and willing to learn, improve, and ask questions

Bonus Points

• Experience applying AI in an insurance setting
• Design thinking, innovation, or user research experience
• Experience with data visualization tools and analytic dashboards (tableau, looker, fullstory, google analytics)