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Senior Product Manager - Claims

Kin Insurance

Kin Insurance

Chicago, IL, USA · St. Petersburg, FL, USA · Remote
Posted on Wednesday, November 15, 2023

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for an ambitious Sr. Product Manager to join our claims technology team as we embark to reimagine the homeowners claims experience. In this role, you will collaborate closely with cross-functional teams, including design, customer research, engineering, and claims. This role will be focused on driving innovation in homeowners claims by managing our adjuster technology and customer experience, helping us get homeowners back to normal faster. Your days will be filled understanding our customers and our needs, collaborating with others to reimagine the adjuster and customer experience, building a roadmap using qualitative and quantitative data, partnering with your dedicated engineering team to deliver, and analyzing the impact you are driving to decide what to do next.

You will own your own set of KPIs and roadmap to deliver against your goals which will include a mixture of smaller features and big whitespace ideas. You will have the opportunity to hone your product management skills by working across our robust platform and leading development team. Your success and career growth will hinge on your ability to build effective working relationships with your Kin colleagues and your internal stakeholder team in order to identify areas to improve our business, products, and processes. You enjoy solving problems and will often take the initiative to build your case and start a project.

A day in the life could include:

  • Working closely with the Claims Product Director to define and communicate the Product vision
  • Assist in creating and managing product roadmaps that address the biggest needs in our business and meaningfully impact our OKRs, while delighting our customers and other end users
  • Digging deep into our data and our product experience to understand the most significant problems that our users face and working with design and engineering to develop and test solutions
  • Collaborating with the user research team and sharing key learnings with your development team, the product team, and the company
  • Partnering closely with the development team to socialize your product plans, and collaborate with them to not only size the work, but also how to make it better through team feedback
  • Writing user stories that provide all of the details needed by our development teams to develop key features
  • Ensuring the successful rollout, growth, and success of your features, with communications and training to appropriate users/stakeholders across the business
  • Defining, evangelizing, and monitoring the metrics that demonstrate product success
  • Coordinating and leading regular team and stakeholder meetings to both gather feedback on your projects and to share important updates
  • Motivating the development team and connecting the team’s daily work with our bigger goals at Kin

I’ve got the skills… but do I have the necessary ones?

  • 6-8 years of professional experience
  • 3+ years of software or technology product management experience
  • Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
  • Strong data analysis skills and demonstrated expertise working with big data and BI tools (ex. Adobe, Tableau, Looker)
  • Insurance, Insurtech, and/or insurance claims experience preferred
  • Hard Skills
    • Thinks strategically and with a business mindset
    • Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans
    • Customer Research
    • Technical proficiency
    • Effective and concise written and verbal communication
    • Strong project management skills and well organized
  • Soft Skills
    • Can motivate and influence other without authority
    • Able to communicate with empathy and precision
    • Has a positive mindset and works collaboratively with team members across the organization
    • Stays cool under pressure and can manage tight deadlines
    • Experience working across engineering, internal stakeholders, and customers
    • Values differing opinions and healthy conflict
    • Eager and willing to learn, improve, and ask questions

Bonus Points

  • Experience applying AI in an insurance setting
  • Design thinking, innovation, or user research experience
  • Experience with data visualization tools and analytic dashboards (tableau, looker, fullstory, google analytics)

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.