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About Inspectify

Inspectify is a Y-Combinator (S20) backed startup building the leading marketplace for home inspections and valuations. Operating across the U.S. and Canada, our software transforms a traditionally manual, fragmented process into a scalable, tech-enabled solution—creating the most comprehensive dataset of every home.

We are looking to add an exceptional new member to our Customer Success team that can help us transform a traditionally outdated industry by offering a best in-class experience for our customers, our brokerage partners, inspectors and appraisers who make our platform a reality.

Description:

As a Customer Success Associate you will be on the front lines talking with customers, inspectors and appraisers, but also working with the Growth team to build a customer experience that will help us grow month over month. This role is for someone who is customer focused, works well with ambiguity and is a problem solver.

Your responsibilities include:

• Be the go-to person for our customers, partner agents, inspectors and appraisers to ensure bookings happens on-time, every-time
• Communicate with our inspectors and appraisers to set up inspections and fix issues as they arise
• Work alongside account managers and clients to learn about their needs and find solutions to drive adoption and expansion of accounts
• Identify ways to improve customer experience, booking times and issue reduction, refine and document internal processes, and make recommendations for new product features
• Partner cross-functionally to ensure supply readiness to deliver on customer expectations for various inspection types

What you bring to the table:

• Obsession with customer experience and going above and beyond to delight customers
• Passion for early stage start-ups and building a business from the ground up
• Comfortable with ambiguity and ability to adjust quickly in a dynamic environment
• Willingness to learn new skills, wear different hats and tackle problems quickly
• Tech-savvy and ability to quickly learn new systems and improve them over time

This job is open to candidates in the US with core hours of 9am-5pm PST. Salary range starts at $45,000