Inspector Partnerships Lead

At Inspectify, we are a YCombinator (S20) backed startup building the leading marketplace for home inspections. Our software streamlines the inspection experience and creates the single most comprehensive data set of every single home. We operate in both the United States and Canada and partner with some of the most prominent and fastest growing real estate brokerages in the world.

Description:

We’re looking for a people-focused leader for our Inspector Partnerships team to play a critical role in shaping the future of the inspector experience across all verticals. As a leader on the Operations team, you will ensure that our inspector supply is best-in-class and exceeds customer expectations with every inspection. This is a critical piece of our growth and success in every market in which we operate.

As the Inspector Partnerships Lead, you will assume a player-coach role to lead a sub-team of the Product & Inspector Operations department. You will be responsible for overseeing the day-to-day business operations team and rolling up your sleeves to get the job done. You’ll be hands-on to ensure processes run smoothly and efficiently, and inspectors have a great experience with our platform. This role will require the ability to prioritize and make decisions based on facts and data to ensure the team is working towards the right goals, and has the tools, processes, and strategy required to achieve them.

Your responsibilities include:

• Work alongside the Head of Product & Inspector Operations to develop the strategy for onboarding, educating, and retaining inspectors
• Coach and develop the Inspector Partnerships team to accomplish their day to day duties to maintain high team morale and instill process improvement thinking
• Shape the inspector value proposition and establish new channels and partnerships to grow supply
• Build feedback loops and document process standards to ensure a high-quality, consistent experience
• Respond to inspector feedback and resolve escalations
• Identify and track quarterly goals and performance metrics; build dashboards as needed

What you bring to the table:

• You are an effective operator with a bias towards action and ownership mentality
• You’re excited to solve problems in innovative ways and believe in continuous improvement
• You have built and/or trained high performing teams to go above and beyond to provide customer delight
• You like to experiment with new tech and methods to further develop our internal processes in ways that we may not have explored before
• You demonstrate empathy and have experience collaborating with internal and external stakeholders
• You are an analytical thinker who enjoys diving into financial and operational data and understanding the impact of these tends on the business
• You have 3-5 years of experience in Operations, Customer Service or related fields