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Job purpose

A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns
• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
• Build sustainable relationships and trust with customer accounts through open and interactive communication;
• Take the extra mile to provide customer satisfaction
• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
• Follow communication procedures, guidelines and policies;

Job Requirements

• Strong communication skills
• Strong command in written and spoken English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
• At least 3 years experience in customer services, such as calls, ticket, and chat handling
• Recent 1 or more years of relevant experience with BPO
• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 20k PHP Signing bonus for new hires
• Performance incentive
• Health insurance subsidy
• Remote work allowance
• 13th month bonus
• Medical/Vacation time off
• Challenging work in a fun and collaborative environment
• Multicultural teams represented
• Flexible working arrangements and casual work setting

Interested applicants are invited to send their CV and portfolio across to Tessa at tessa.yeo@igloocompany.co!

Only shortlisted applicants will be notified.