Client Success Manager
Evocalize
Customer Service
Seattle, WA, USA
Posted on Tuesday, May 14, 2024
About the role
As the Client Success Manager, you'll be tasked with overseeing a portfolio of key Evocalize accounts that leverage our Collaborative Marketing Platform to execute impactful digital marketing initiatives. Your primary focus will be driving performance and boosting account growth through dynamic digital marketing strategies across various channels. This includes accelerating program adoption, guiding clients through seamless onboarding experiences, offering insights on go-to-market strategies, and nurturing relationships to secure renewals.
The ideal candidate will have a strong understanding of digital marketing strategies and tactics, emphasizing measurable results and return on investment. With a background in digital marketing from a Digital Media Agency, SaaS Client Success team, and/or Consulting role, you possess firsthand experience in onboarding new clients, driving growth, and strengthening platform adoption. As an organized self-starter, you excel in communication, possess a strong attention to detail, and embrace a data-driven approach to marketing.
For candidates based in Washington or Texas, this role will be hybrid with limited in-office days. For candidates in other locations, this role will be fully remote.
What you'll do:
- Take ownership of multiple enterprise Evocalize client accounts.
- Develop and execute digital marketing strategies aimed at boosting brand awareness, lead generation, and customer acquisition.
- Collaborate closely with clients to establish objectives and key performance indicators for each marketing initiative.
- Oversee client onboarding and implement effective go-to-market strategies.
- Work alongside operations and product teams to tailor the Evocalize platform to meet clients' specific requirements.
- Deliver actionable insights to clients, ensuring they maximize the platform's capabilities.
- Proactively drive platform adoption and overall account growth.
- Serve as the internal advocate for clients, ensuring alignment between Evocalize and client goals.
- Renew annual client contracts and identify opportunities for upselling enhancements and features.
- Cultivate expertise and thought leadership across all client platforms and programs.
Who you are:
- Require 3-5 years of experience in Digital Marketing (agency or enterprise), SaaS Client Success, and/or Consulting.
- Experience growing client accounts, with a proven track record of driving revenue growth.
- Familiarity with various digital marketing channels, including Meta Business Manager, Google Ads, Google Analytics, TikTok, etc.
- Proficiency in data analysis and interpretation to inform marketing strategies and decisions.
- Excellent verbal and written communication skills, coupled with strong interpersonal abilities.
- Strong problem-solving skills and the ability to adapt to evolving business needs and priorities.
- Capable of managing enterprise-sized accounts and fostering strategic client relationships.
- Experience growing client accounts, with a proven track record of driving revenue growth.
- Demonstrated success and enthusiasm for working in a fast-paced, dynamic startup environment.
- Hold a BA/BS degree or equivalent in a relevant field, or possess relevant professional experience.
This position includes salary, bonus, benefits, and equity on a team that fosters innovation and professional growth. Come join us!