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Customer Success Specialist



Customer Service, Sales & Business Development
Washington, DC, USA
Posted on Friday, May 26, 2023


We're looking for an enthusiastic and hungry teammate, who is excited to contribute to a rapidly evolving product/team. The ideal candidate is a new or recent grad who is professional, self-motivated, a team player, and eager to learn and grow within a fast-paced environment.

Our main HQ is in Washington, DC. The team is mostly hybrid with 2-3 days in office per week.

As a member of the Customer Success team, each day will look a little different, bringing new and exciting challenges. The Customer Success Specialist will contribute to many different areas within our Customer Success team, including, but not limited to:

  • Using tools like Intercom to provide chat and email support to our 500k+ iOS, Android and desktop/web users, most of whom are self-employed professionals
  • Driving subscription sales and optimizing conversion funnels through messages with potential subscribers
  • Requesting and managing reviews to help bolster Hurdlr’s app store presence
  • Working with the engineering team to ensure product stability
  • Compiling feedback and proposing new product features for the app
  • Maintaining and creating help center content as new features and updates are released
  • Managing and optimizing messaging campaigns, using push notifications, emails, and direct messaging

This job has a lot of room for growth and upward mobility within the team. Other Customer Success team members have taken on responsibilities such as:

  • Working closely with the engineering team and executive team to onboard and provide ongoing support to API partners
  • Onboarding and liaising with stakeholders from enterprises that we partner with
  • Hosting webinars and recording informational videos for consumers, enterprise clients, and API partners
  • Researching and reaching out to sites/blogs to boost Hurdlr’s SEO
  • Managing inbound enterprise leads and leading demos for potential enterprise clients

Apply here: https://www.linkedin.com/jobs/view/3618755969